FAQ

What are the delivery charges?
There are none, yes that's right delivery to you or your client is completely FREE within United Kingdom and Ireland. Some exceptions (the usual suspects!) apply.

How long does delivery take?
All our parcels are sent 24-28 hour delivery. The usual more remote postcodes can take up to 2 days. Throughout the order process we tell on what day you can expect your delivery.

My despatch date or delivery date has changed?
If your files are rejected, or we fail to receive your files by 5pm on the day of order, your dates may be moved on. All production turnaround times are based on receiving print ready artwork on time.

Will my order be despatched/arrive together?
Different products have different turnarounds dependent upon the complexity of producing that product, and will be despatched accordingly. Each order is treated separately, so 2 orders of business cards will be despatched as 2 separate orders, and will not be bundled together... Don't worry though delivery is FREE.

Is there any cut off time for placing the order each day?
If a job is placed before 5pm and approved before 6pm of the same day, we process the job on that day. If no proof is required the cut off time for placing the order is 5pm.

I have other products not listed on your website that I would like you to print is this possible?
Our website has our most common products available. This is always being updated with new products. If there is something you need that isn't on our website, please fill in our bespoke quote enquiry form here for a competitive price.

I order lots of the same product, can I have a discount?
Our prices are very competitive already! However depending upon volumes and your spend with us it is possible to provide discounts in certain circumstances.

Do you print spot colours?
All products on our website are based on full colour (CMYK) printing. Due to investing further in our full colour capabilities, we can no longer offer spot colour printing.

Do you do spot UV?
Watch this space!! For the moment we don't offer spot uv in house, however we have been sniffing around a new Autobond Spot UV Coating machine.

Can you match a colour?
Your job will be ganged together with other customer's jobs, who order on the same stock. We therefore cannot alter our presses to suit a specific colour required by the client. A designer should always use a pantone to CMYK process colour swatch book for a true representation of colour.

It is important to note however that colour variation is inherent in the print process. Different stocks, temperatures, and presses means there will never be a perfect match to the colour you have chosen, the question is really what an acceptable tolerance is.